I recently posted about some issues I had with the “Hefty” Easy Flap 13 gallon trash bags. I contacted customer service via email with the issue I was having. I’m pleased to say that within just a week of emailing customer service, I received (2) coupons ($9/1, $8/1) in the mail from them with a note indicating they are looking into the situation. With these coupons, I’m going to upgrade and try the Hefty Ultra Flex Bags, which look similar to the Glad bags I’ve enjoyed in the past. I will let you know how these work out!
It does pay to contact customer service with problems or compliments on an item. Most companies will send out replacement items or replacement coupons. Hopefully, legitimate complaints help them to improve their product and they keep making the products we love with compliments.